3g333 Privacy Policy

This Privacy Policy ("Policy") describes how 3g333 ("we", "us", or "our") collects, uses, stores, and protects the personal data of individuals ("you", "player", or "user") who access and use the 3g333 online betting and casino platform, accessible at https://3g333.io (the "Platform").

3g333 is committed to safeguarding the privacy of all players, particularly those accessing the platform from Bangladesh. We process personal data in a manner that is fair, transparent, and consistent with applicable data protection principles. This Policy is intended to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of our overall framework governing your use of the 3g333 platform. This Policy was last updated on 1 January 2026 and supersedes all prior versions.

For the purposes of this Privacy Policy, 3g333 acts as the data controller in respect of all personal data collected from players who use the Platform. As data controller, 3g333 determines the purposes for which personal data is collected and the manner in which it is processed.

All data protection enquiries, access requests, and related correspondence should be directed to our dedicated support team using the contact details provided in Section 14 of this Policy. We aim to acknowledge all data-related enquiries within 5 business days and to respond substantively within 30 days of receipt.

3g333 collects personal data from you through a number of channels, including during the registration process, when you interact with the Platform, and through automated technical means. The categories of personal data we collect are described below.

3.1 Registration and Account Data

When you create a 3g333 account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes — players must be 21 or older)
• Email address
• Mobile phone number
• Residential address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

3.2 Identity Verification Data (KYC)

To comply with our know-your-customer (KYC) and anti-money laundering (AML) obligations, and to confirm that you meet the minimum age requirement of 21 years, we may request the following documents:

• Government-issued national identity card (NID) or passport
• Proof of address (recent utility bill, bank statement, or similar document)
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account showing your registered name)
• Source-of-funds documentation in cases where transaction volumes trigger enhanced due diligence requirements

3.3 Financial and Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect and process the following:

• Payment method type and provider
• Transaction reference numbers
• Deposit and withdrawal amounts in BDT (৳)
• Transaction timestamps
• Masked payment account identifiers (we do not store full card numbers or full mobile wallet numbers)

3.4 Betting and Gaming Activity Data

• Bet history, stakes, and outcomes across all sports and casino products
• Game session logs including start time, duration, and game titles played
• Bonus claims, wagering progress, and promotional participation records
• Responsible gaming settings including deposit limits, self-exclusion status, and session reminders

3.5 Technical and Device Data

When you access the 3g333 Platform, our systems automatically collect certain technical information:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Referring URL and pages visited within the Platform
• Session duration and click-path data
• Cookie identifiers (see Section 7 for full details)

3.6 Communications Data

If you contact our support team by email or live chat, we retain records of that correspondence, including the content of your messages, your contact details, and the resolution provided. This helps us maintain service quality and resolve disputes fairly.

3g333 uses your personal data only for clearly defined and legitimate purposes. We do not process your data in any manner that is incompatible with the purposes stated below.

• Account management: To create, maintain, and administer your 3g333 player account, including processing your login credentials and managing your account settings and preferences.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity as part of our KYC obligations before processing withdrawals or upon reasonable suspicion of fraudulent activity.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of all financial transactions associated with your account.
• Service delivery: To provide you with access to all sports betting markets, live casino games, slot titles, and other features available on the 3g333 platform.
• Responsible gaming: To monitor your betting and gaming activity for signs of problem gambling behaviour, to apply deposit limits or self-exclusion periods you have requested, and to comply with our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account sharing, multi-accounting, and any other prohibited conduct as defined in our Terms and Conditions.
• Legal compliance: To comply with applicable anti-money laundering (AML) requirements, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain records required by law.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, layout, and features of the 3g333 platform. No individual-level profiling is used for this purpose.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new features or events — but only where you have provided consent. You may opt out of marketing communications at any time by contacting [email protected].

3g333 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary for the performance of your account agreement with 3g333, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for 3g333's legitimate business interests, including fraud detection, platform security, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Processing that relies on your freely given, specific, and informed consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

3g333 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and on a strictly need-to-know basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and their respective processing partners, to the extent necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged by 3g333 to assist with document verification and age confirmation.
• Game providers: Third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data necessary to operate their games within the 3g333 platform. These providers operate under contractual data protection obligations.
• IT and hosting providers: Technology partners who provide server hosting, platform infrastructure, and related technical services under strict data processing agreements.
• Fraud prevention services: Specialist third-party providers engaged to assist with the detection and prevention of fraudulent activity, money laundering, and prohibited conduct.
• Legal and regulatory authorities: Where required by a court order, regulatory directive, or lawful request from a competent authority, we may be obligated to disclose personal data. 3g333 will notify affected players where legally permissible before complying with such requests.

All third parties with whom 3g333 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

3g333 uses cookies and similar tracking technologies to operate the Platform effectively, to remember your preferences, and to analyse how the Platform is used. The following categories of cookies are in use on 3g333.io:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security token validation. These cookies cannot be disabled without impairing the functionality of the Platform.
• Functional cookies: These cookies remember your preferences, such as your selected language or currency display, to provide a more personalised experience on repeat visits.
• Analytics cookies: These cookies help 3g333 understand how players interact with the Platform — for example, which pages are visited most frequently and where players encounter navigation difficulties. This data is collected and analysed in aggregated, anonymised form and is not linked to individual player identities.
• Session cookies: Temporary cookies that expire when you close your browser and are used solely to maintain your login state during an active session.

You may control cookie settings through your browser's privacy or settings menu. Please note that disabling strictly necessary cookies may prevent certain parts of the 3g333 platform from functioning correctly. 3g333 does not use third-party advertising cookies or cross-site tracking cookies.

3g333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status on the 3g333 platform.
• Transaction and financial records: Retained for a minimum of 5 years following the date of each transaction, in accordance with AML record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later.
• Betting and gaming activity logs: Retained for a minimum of 2 years from the date each record was generated, for dispute resolution and regulatory compliance purposes.
• Customer support communications: Retained for 2 years from the date of the last communication in a given support thread.
• Marketing consent records: Retained until you withdraw consent, plus an additional 12 months to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual player. Where anonymisation is not technically feasible, data is disposed of using secure deletion methods that prevent recovery.

3g333 implements a comprehensive range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures include:

• TLS/SSL encryption: All data transmitted between your device and the 3g333 platform is encrypted using Transport Layer Security (TLS) with 256-bit encryption. This applies to login sessions, payment transactions, and all data submitted via forms on the Platform.
• Encrypted storage: Sensitive personal data, including passwords and payment identifiers, are stored in encrypted form using industry-standard hashing and encryption algorithms. Passwords are never stored in plain text.
• Access controls: Access to player personal data within 3g333's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Network security: 3g333's server infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments. Security patches and updates are applied promptly to address known vulnerabilities.
• Incident response: 3g333 maintains a documented data breach response protocol. In the event of a security incident that poses a risk to your personal data, affected players will be notified as promptly as practicable, and remedial action will be taken immediately.

While 3g333 takes all reasonable steps to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own 3g333 account by choosing a strong, unique password and not sharing your login credentials with any third party.

As a 3g333 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with "Privacy Request" in the subject line and your registered username.

• Right of access: You have the right to request a copy of all personal data that 3g333 holds about you, along with information about the purposes for which it is processed and the parties with whom it has been shared.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by 3g333 be corrected or updated. For basic account details such as your email address and phone number, you may update these directly through your account settings after logging in.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. Please note that this right is subject to certain legal exceptions, including our obligation to retain financial and KYC records for a minimum of 5 years.
• Right to restriction: You have the right to request that 3g333 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to object to marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from 3g333, contact us at [email protected].

3g333 will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be informed of any such extension within the initial 30-day period.

The 3g333 platform may contain references to third-party game providers and payment services whose products are integrated into the platform. While 3g333 takes care to partner only with reputable and trusted service providers, we are not responsible for the privacy practices or content of any third-party systems or services.

Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may process certain session data in the course of delivering their games through the 3g333 platform. Each provider maintains its own privacy and data security standards, which are governed by their respective data processing agreements with 3g333 and with the regulatory bodies that certify their games.

Payment providers including bKash, Nagad, Rocket, and Upay process your payment transactions in accordance with their own privacy policies. 3g333 does not control the data processing practices of these providers in relation to your payment account. We encourage you to review the privacy policies of your payment provider for details on how they handle your financial data.

The 3g333 platform is strictly intended for adults aged 21 years and above. 3g333 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register an account or use any feature of the 3g333 platform.

If 3g333 becomes aware that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to close the relevant account and delete all associated personal data from our systems, subject to any mandatory legal retention obligations.

If you believe that a person under the age of 21 has registered an account on 3g333, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

3g333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. When material changes are made to this Policy, we will notify registered players via their registered email address or via a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of the 3g333 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to remain informed of how your data is being protected.

If any proposed amendment to this Policy would require us to process your personal data for a purpose that is materially different from those described in the current version, we will seek your explicit consent before proceeding with that new processing activity.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 3g333 handles your personal data, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week, and all privacy-related correspondence is handled in English.

Email: [email protected]

When contacting us regarding a data privacy matter, please include "Privacy Request" in your message subject, along with your registered username and a clear description of your query or request. This will help us locate your account and respond as efficiently as possible.

Operating hours for our support team are aligned with Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 days of receipt.